What is the problem that needs to be solved and how can I help? Problem solving is exciting, this is where I can use my skills to help people deliver. New problems offer opportunities to grow and learn, while leading to positive organisational outcomes.

Ask and Clarify

Projects can evolve over time. I will continue to ask relevant questions throughout a project's lifecycle. This helps me to thoroughly understand the requirements and goals of a project and ensures that I focus on what matters.

The questions I ask will depend on the project and audience, although there are common themes in each conversation. These include:

• background and context (why)

• business objective and outcome (why + what)

• stakeholders (who)

• capabilities and metrics (how)

• data sources (how)

• timing (when)

Document

By asking questions and then documenting the requirements helps me to:

• recognise the problem and understand the context

• organise available information

• reveal gaps and opportunities

• identify potential options for solving the problem

Below is an example document capturing the requirements for my '2021 Cyclistic Riders' project.

The Scope of Work (SoW) document is an important part of any project. Boundaries are established and outcomes defined. It helps everyone understand the goals and how we will accomplish them. This is one of the tools I use to communicate and set expectations with stakeholders.

Below is an example SoW from my '2021 Cyclistic Riders' project.

When I help people deliver on their commitments and responsibilities, I set expectations and communicate them appropriately. Not only does this help my stakeholders manage their own goals and timelines, when I meet expectations, it helps build trust and confidence in the work that I do.

My communications are concise and well structured, with a professional tone. The purpose and context of the communication will dictate the method I use. Meetings have value when collaborating or presenting, however often an email or phone call will suffice.

'No'

'No' when used in isolation can erode confidence. When communicating something can't be achieved, I find it's important to provide context. Describing 'why' helps people understand the reason and helps with setting expectations. Furthermore, asking questions to establish the outcome they are trying to achieve, helps me frame my response and may lead to identifying other ways to achieve their goals.

If you would like to discuss job opportunities and how I can help you to deliver, I can be contacted through LinkedIn.

For a summary of the value and contributions I have made throughout my career, my resume is available on request.